Refund policy
Airo™ Return & Refund Policy
We want you to love your Airo Waist Clip Fan. If you're not satisfied, we're here to help.
30-Day Guarantee You may request a return or refund within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return Email us at support@airofan.co with your order number and reason for return. We'll respond with return instructions within 1 business day.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If your Airo arrives damaged or isn't working as expected, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll arrange a replacement or refund at no additional cost to you.
Non-Returnable Situations
- Items returned after 30 days from delivery
- Items showing signs of misuse or damage not related to a manufacturing defect
- Orders where the customer entered an incorrect shipping address
Shipping Costs on Returns Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Contact Questions about a return or refund? Email support@airofan.co and we'll get back to you as quickly as possible.